A few days ago, we got a really lovely thank you letter from Michelle and Drew, two guests from Australia. They were on a two months vacation in Europe, when their belongings and wallets got stolen on New Year. Our staff at our wombats CITY HOSTEL “The Naschmarkt” managed to help them out and saved their holidays.
Reading their message I decided to post it here on our blog, as I want to thank the reception team of “The Naschmarkt” for their great work – you girls and guys just rock!
Anyway, here’s the message from Michelle and Drew:
Travelling on a train from Krakow (Poland) to Vienna and have your wallet and belongings stolen is probably one of the worst ways to spend New Year! It takes a lot of international phone calls, police formalities and even more nerves to sort things like that out.
But we were lucky that we had booked at the wombats hostel “Naschmarkt”. The staff there saved our day and gave us support we are eternally grateful for.
We arrived at the hostel in the evening, without identification, as it had been stolen. The reception staff was not only willing to check us into our room, they also helped us with phone calls to our bank and the Australian Embassy. After that one of the staff members from wombats came with us to the police station to help us with translations and sorting things out. After heading back to the hostel we just wanted to sleep off the tributes of the day…
…but the wombat’s staff invited us to their staff New Years Eve party. Accepting this offer was the best decision we made on our two month vacation. We were partying with our new wombats friends, hopping between the various wombats hostels, feeling welcomed and loved at every location!
But it was not at that point that the support and compassion from the wombats staff stopped. For days they lent us their phone to call banks in Australia or our credit card companies. For days they became our family, the ones we turned to for support and guidance, laughs and tears, food and drinks.
Therefore we want to thank the staff at the wombats hostel “Naschmarkt” from the bottom of our heart, we are forever grateful for your lovely help. We are planning a trip early in 2014 to come and see you all again – or alternatively, please come visit us in Australia.
Michelle and Drew