Night Reception Staff (f/m/d)

Required core competencies:

-Professional specific competency:

• Language skills (proficiency in English and the domestic language)
• Computer skills (Office, Mews)

-Social+communicational competency:

• empathetic
• accommodating
• open-minded
• taking responsibility
• inspiring and enthusiastic

-Hospitality: Enthusiasm for service/hosting

-Resilience and ability to work under pressure

-Complaint and conflict resolution skills

-Organisational competency:

• Prioritisation
• Time management
• Efficiency and effectiveness
• Process-oriented thinking and acting

Core tasks:

-Check-in and checkout process of individual guests and groups:

• Welcoming guests
• Check-in process
• Checkout process

-Cash-up responsibility

-Point of contact for guests:

• Information and advice about the city, transport, sights, shopping, restaurants, nightlife, etc.
• Handling complaints and solving problems

-Point of contact for external people: first contact person for suppliers, neighbours, public authorities (e.g. police), etc.

-Ensuring adherence to house rules

Our offer:

• Working in a dynamic, international environment and in a relaxed atmosphere with many different people and nationalities
• Personal and professional development (coaching and constant training courses)
• Free or discounted overnight stays in all Wombat's City Hostels (Vienna, Budapest, London, Munich), also possible for family members

Further information

• The gross salary for this position is £14.18 per hour.
• 24-32 hrs./week
• Start of work: asap

The above applies to you and you can imagine taking over this responsible key position at wombat's and growing together with us? Then we are looking forward to hearing from you!

Please send your application with CV and motivation letter to office-london@wombats.eu.