Head of Reception (f/m/d)

Required core competencies:

-Leadership competency:

• Staff development
• Visionary thinking
• Inspiring

-Organisational competency:

• Self-management and organisation
• Prioritisation
• Time management
• Efficiency and effectiveness
• Delegating

-Social + communicational competency:

• Empathetic
• Accommodating
• Open-minded
• Taking responsibility
• Authenticity
• Negotiation skills
• Sharing and conveying contents and values
• Complaint and conflict resolution skills

-Hospitality: Enthusiasm for service/hosting

Core tasks:

-Staff management and leadership

• Responsibility for all staff management issues
• Responsibility for staff development

-Quality control management

• Implementation, improvement and assurance of quality and process standards

-Finance and cost management

• Budget responsibility, business management control, cost management, reporting

-Visionary and strategic leadership

• Looking for and introducing new ideas and possibilities in accordance with the Wombat´s vision and mission

-Front office management

• Stock taking of front office supplies
• Organisation of the entire reception area (including physical appearance)

Our offer:

• Working in a dynamic, international environment and in a relaxed atmosphere with many different people and nationalities
• Personal and professional development (coaching and constant training courses)
• Free or discounted overnight stays in all Wombat's City Hostels (Vienna, Budapest, London, Leipzig, Munich), also possible for family members

Further information

• The minimum gross salary for this position is £ 2943,20
• 40 hrs./week
• Start of work: ASAP

The above applies to you and you can imagine taking over this responsible key position at Wombat's and growing together with us? Then we are looking forward to hearing from you!

Please send your application with CV and motivation letter until 13/04/2026 to office-london@wombats.eu